Effective since: October 1, 2026
By making a booking through the website diwirawisataindonesia.com, you agree to the following
Terms and Conditions set by PT. Diwira Wisata Indonesia ("Diwira").
1. Services
Diwira provides tour services in Bali, including:
- Day tours, private tours, and group tour packages
- Airport transfers and hotel pickup/drop-off
- Tourist activities (rafting, cycling, cooking class, etc.)
All services are subject to availability and confirmation by the Diwira team.
2. Booking
- A booking is considered valid once you receive an email confirmation from Diwira
- We reserve the right to refuse or cancel bookings suspected of fraud
- The information you provide must be accurate and up to date
- One booking applies to the agreed date and package
3. Pricing and Payment
- Prices are displayed in USD and converted to IDR based on the daily BI Rate exchange rate
- Prices include: local guide, transportation, entrance tickets (as per package)
- Prices do not include: accommodation, meals (unless stated), personal souvenirs, guide tips
- Payment is made through the methods available on the website
While prices are displayed in USD for your convenience, all payments are processed in Indonesian Rupiah (IDR) in accordance with Bank Indonesia regulations and our payment gateway's requirements. The final IDR amount is calculated using the Bank Indonesia JISDOR exchange rate on the day of payment, which may differ slightly from the rate displayed during browsing. An indicative IDR amount will be shown at checkout before you confirm payment.
4. Cancellation and Refund
✅ Full Refund (100%) — Cancellation at least 24 hours before the agreed departure time.
❌ No Refund (0%) — Cancellation less than 24 hours before departure or No-Show. We have already committed operationally to drivers, vehicles, guides, and partners.
- Reschedule: Free of charge if requested ≥ 24 hours before departure (1 reschedule per booking)
- Force Majeure: Natural disasters, extreme weather, pandemics, or conditions beyond human control → full refund or free reschedule
- No-show: 0% refund (no refund) if the participant does not appear at the pickup point within the complimentary waiting time without prior confirmation
Refund process: 3–7 business days after approval, via the same payment method.
5. Participant Responsibilities & Driver Waiting Time
- Be at the pickup point on time. Complimentary driver waiting times:
- Airport Arrivals: Up to 60 minutes at no extra charge. Complimentary waiting time starts from your scheduled pickup time, not from the flight landing time. To avoid any inconvenience, we highly recommend setting your pickup time at least 30 minutes after your flight's scheduled landing time to allow for immigration and baggage claim.
- Harbor / Port / Ferry Arrivals: Up to 30 minutes from scheduled boat docking time.
- Hotel / Villa / In-City Pickups: Up to 20 minutes from the agreed pickup time.
- Extra Waiting Time: Any extra waiting time will be charged $3 per 15 minutes (in 15-minute increments). You may pay this directly to the driver in cash. The driver is required to report this to Diwira Customer Support, and the extra time will be validated against our GPS tracking system.
- Inform us of any health conditions or special needs when booking
- Follow the guide's instructions during activities, especially for risky activities (rafting, etc.)
- Bring valid ID (national ID/passport) if required for entrance tickets
- Be responsible for the safety of personal belongings
6. Passenger, Vehicle Capacity & Surcharges
Our standard transfer rates are based on private standard Sedan or MPV vehicles accommodating up to 4 passengers with standard luggage. For larger groups requiring additional seating and luggage capacity, vehicle upgrades and transparent surcharges apply automatically:
| Passenger Count |
Vehicle Type Assigned |
Surcharge (USD) |
| 1–4 Passengers |
Standard Sedan / Compact MPV |
No Surcharge (Included in Base Fare) |
| 5 Passengers |
Larger MPV (Innova / Equivalent) |
+$10.00 |
| 6–12 Passengers |
Minibus / Van (Toyota HiAce / Long Van) |
+$20.00 |
Note: Surcharges are calculated automatically and displayed transparently in the price breakdown during booking before confirmation.
7. Limitation of Diwira's Liability
- Diwira is not responsible for delays caused by traffic or road conditions beyond our control
- Diwira is not responsible for the loss of personal belongings during the tour
- Itinerary changes due to weather conditions/force majeure are not considered a breach of agreement
- Diwira's maximum liability is limited to the payment received for the relevant booking
8. Insurance
Diwira recommends that all participants have travel insurance covering accidents, cancellation, and medical evacuation.
Diwira does not provide travel insurance directly.
9. Photos and Media
Diwira has the right to use photos/videos taken during the tour for promotional purposes, unless a participant objects in writing before the tour begins.
10. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Indonesia. Any dispute will be resolved through amicable deliberation, and if no agreement is reached, through the Tabanan District Court, Bali.
11. Contact
12. Review Policy
Reviews shown on this website are written by Diwira customers. Any review that is clearly labeled as a "sample" is illustrative only and does not reflect an actual customer experience; such reviews will be removed once genuine reviews are available. Contact support@diwirawisataindonesia.com for more information.
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