Help Center

1. Choose a tour or adventure, then click “Book Now”.
2. Fill in your details: name, email, date, and number of guests.
3. Confirm your booking — an invoice will be sent to your email.
4. Pay using an available method (bank Virtual Account or BCA Blu).
5. Your e-ticket is issued once the payment is confirmed.

• Your booking code is sent automatically by email once your booking is created.
• Keep this code for reference.
• Haven't received the email? Check your spam/junk folder, or contact our support team.

• To change the date or number of guests, contact support at least 48 hours before your tour.
• Changes are subject to availability and possible price adjustments.

• 24+ hours before the tour: 100% refund.
• Less than 24 hours before the tour or No-show: 0% refund (no refund).

• Virtual Account (VA) from local banks.
• BCA Blu (Virtual Account).

Note: credit card payments are not available yet.

• Displayed prices and checkout use the live exchange rate.
• Invoices and taxes use the Bank Indonesia (BI) rate.
• All transactions are processed in IDR.

• An invoice is sent automatically by email.
• Tax: Corporate Income Tax Article 31E (Non-VAT-registered).
• Need a custom invoice? Email finance@diwirawisataindonesia.com.

• Private transport + driver + fuel.
• Entrance fees (unless stated otherwise on the tour page).
• Bottled mineral water.

Not included: meals, tipping, and personal expenses.

• Pickup from your hotel or villa within our service areas.
• Enter your accommodation name in the booking form.
• Your driver will wait in the lobby for up to 20 minutes from your agreed pickup time.

• Adult: 12+ years.
• Child: 3–11 years (child rate).
• Infant: under 3 years — free.
• Multi-tier pricing: the price is capped at the highest group-size tier.

• Comfortable clothing, sunscreen, and a hat.
• Bring a jacket for tours to the mountain areas.
• Bring some cash for tipping (optional).

• Fixed price — no surge pricing.
• Flight tracking for airport pickups.
• Area (polygon) validation — the price is set per zone.
• Book at least 4 hours before your pickup time.

• Your driver waits at the exit with a name sign.
• International arrivals: the exit after customs.
• Complimentary waiting time is up to 60 minutes and starts from your scheduled pickup time, not from the flight landing time. To avoid any inconvenience, we highly recommend setting your pickup time at least 30 minutes after your flight's scheduled landing time to allow for immigration and baggage claim. If you experience delays, please notify our Customer Support via WhatsApp.
• Any extra waiting time will be charged $3 per 15 minutes (in 15-minute increments). You may pay this directly to the driver in cash. The driver is required to report this to Diwira Customer Support, and the extra time will be validated against our GPS tracking system.

• 1–4 Passengers: Private standard Sedan or Compact MPV — included in standard base fare (no surcharge).
• 5 Passengers: +$10.00 larger vehicle upgrade (Toyota Innova or equivalent) for extra passenger and luggage space.
• 6–12 Passengers: +$20.00 minibus/van upgrade (Toyota HiAce or similar).
• All passenger surcharges are calculated automatically and displayed transparently in your live price summary before checkout.

• Prevents double-booking of drivers.
• A 3-hour buffer after each job is completed.
• The owner can override this in urgent cases.

• Read more: Privacy Policy and Terms & Conditions.
• Customer data is used only for booking purposes.
• Your data is never sold to third parties.